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Call Centre Newsletter

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Phone Call Logger 2.3.7

PCL is software meant for telephone call logging and recording. PCL can work with any modem supporting CallerID. PCL automatically and secretly records all the data regarding a phone call including voice to the hard drive. Voice records can be stored as standard WAV sound files. Each record is accomplished with call direction (incoming/outgoing), time/date, phone number and call duration. PCL can work in automatic mode when every call is...

10-Jul-2007
419.5 KB
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Freeware HelpDesk CentreDesk Group 3.2.2

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations,...

06-Aug-2010
20.8 MB
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FREEWARE CentreDesk Corporate 6.101

CentreDesk Corporate is a FREEWARE multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or...

18-Dec-2012
20.0 KB
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HelpDesk CentreDesk Repair 6.101

CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations,...

06-Feb-2013
5.4 MB
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SuperVoice Pro 9.0

A total communication solution software consolidating today's most widely used communication tools into one single channel. This software will provide quality and flexibility for all your business demands. This system is versatile, expandable and best of all user friendly. The system easily expands to grow with your business with simple System Inter Connection capability to ensure long-lasting support. features include: -Get your VoIP messages...

27-Jan-2013
19.0 MB
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SuperVoice VoIP 1.0

SuperVoice VoIP makes it easy to add another phone line to your home or business. It is a Windows based softphone and answermachine for Voice Calls over the Internet (VoIP). To use SuperVoice VoIP, simply download it, choose a SIP provider, enter your user name and passwordOCZyou are ready to go Features Include: -Multiple Lines for incoming and outgoing phone calls -Custom Ringtones..hear a different tones if you have an important caller on...

11-Mar-2013
40.3 MB
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SuperVoice Communications Server 2.4

This software will provide quality and flexibility for all your business demands. This system is versatile, expandable and best of all user friendly. The system easily expands to grow with your business with simple System Inter Connection capability to ensure long-lasting support. Features of SuperVoice Communications Server 2.4 -Allows user to record telephone conversation -Supports different greetings for different callers based on Caller ID...

19-Jun-2013
14.0 MB
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SuperVoice Advanced Telephony 1.0

SuperVoice Advanced Telephony is a state of the Art Voice & Fax system. With this system you can create your own IVR (Interactive Voice Response) systems, without the need of any programming! You can have up to 8 lines on 1 computer running at the same time, with the same, or with different scripts. Together with Text To Speech capabilities and ODBC database connections this software can seemlessy integrate into your office environment....

27-May-2013
13.0 MB
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NewWayService 2.19

NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests (work orders / Jobs) in an efficient way. NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues,...

11-Feb-2009
20.8 MB
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Clockmate 3.10

Clockmate is an international clock with various styles. is a multi-user international clock program. It displays as many clocks as you like with different time zones, different clock styles and different window styles all on one screen. It can be used as a time calculator or a screen saver as well. Clockmate is right for you if you need to know the time of a city or a country instantly. If you are an international traveller or a telecommuter,...

11-Feb-2009
14.1 MB
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AbusePipe 2.2.1

Email Abuse Analysis Solution for ISPs. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. Use with KANA and other incoming mail solutions.Advantages-* Far quicker response time to abuse...

11-Feb-2009
1.6 MB
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Halogen Business Process Management 1.0

Our software provides an excellent technology platform for your customers to share their documents and data with your back-office in a secure, reliable and efficient manner. The web enabled customer interface allows your customers to load data onto your servers is a secure environment. Each customer has an unlimited amount of unique logon ID?s and the user list can be managed either by the customer or yourself. Our built in workflow technology...

24-Sep-2012
4.1 MB
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Crib Sheet 1.05.13

Crib Sheet is a server application for companies where operators at workstations need fast access to stock texts or graphics. For example... Where medical staff need to paste stock texts into Meditech software. Where tele-sales staff need to view scripts. Where operators need to view graphics, drawings or texts, at help or support centers. Fast access is achieved by presenting the titles of the texts or graphics as a matrix of cells....

19-Sep-2016
4.5 MB
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PresenTense Time Client XP/2000/2003/7 4.2

PresenTense Time Client is a network time client for Windows NT/2000/XP/2003/Vista. It synchronizes your PC system clock to a network time server or local GPS. Supports e-mail and SysLog alarms, redundancy and and can be remotely managed by LanTime Analyser. Supports NTP4 and Free Run as required by NINA. Keeps your computer clock accurate within microseconds. PresenTense Time Client will impress you as it's easy to configure but has an...

24-Mar-2013
4.5 MB
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Network SuperFax 8.0

Network SuperFax 8.0 does everything you ever wanted for your fax needs for small businesses. It sends a fax from any windows application, receives faxes, you can do fax broadcasting. You can even E-mail a fax, great for when you want to email your documents but don't want the sender to be able to change them! All these features are available on the Fax server as well as on the workstations. You install the Fax Server software on 1 computer in...

26-Feb-2013
29.8 MB
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versaSRS Help & Service Desk - ITSM/ITIL 5.0

versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS...

22-May-2013
13.7 MB
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Crib Sheet 1.05.19

Crib Sheet is a server application for companies where operators at workstations need fast access to stock texts or graphics. For example... Where medical staff need to paste stock texts into Meditech software. Where tele-sales staff need to view scripts. Where operators need to view graphics, drawings or texts, at help or support centers. Fast access is achieved by presenting the titles of the texts or graphics as a matrix of cells....

02-Jun-2018
4.5 MB
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ACLS (Automatic Call List Scheduler) 1.0

ACLS (Automatic Call List Scheduler) - For Windows 95/98/NT - A program to automatically generate and track call schedules for residency programs. Being one of the Chief Residents at our program, I can attest to how complicated it can be to make the monthly call schedule with people changing rotations each month, taking vacations, making last minute plans, etc. Until now, similar call scheduling programs were available for over $500.00, but...

08-May-2009
2.4 KB
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Advanced Call Center 5.7

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls.

05-Aug-2010
2.2 MB
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Bridge Call Tracking - Help Desk 1.5

A technical call, ticket, issue, problem tracking system for the customer call center, help desk, user support center, or any shop where technical issues are tracked, managed, and reported. Features include dynamic definition of fields to track, hot lists, graphs, automatic paging, an e-mail interface, reports, and query for searching within issue history. There is no limit to the number or type of data fields that can be tracked or graphed.

08-May-2009
15.5 KB
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