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Shareware and Freeware Software Downloads:

Call Center Agent Hiring

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Voicent Call Center Manager 8.5.2

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to $16,000 per incident! Statistical reporting helps you meet FTC's "Safe Harbor" requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental...

25-Jan-2013
410.0 KB
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Terrasoft Call Center 2.8

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

06-Aug-2010
9.9 MB
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ErlangXLS 1.0

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS....

28-Jan-2013
263.0 KB
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PrettyMay Call Center for Skype 2.5

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype. It allows small or medium sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, call recording and personalized voicemail capabilities - and a lot more as well. With PMCCS, you can set up your Skype account as an IVR system easily. In its...

11-Feb-2009
6.6 MB
Commercial
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Advanced Call Center 5.7

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls.

05-Aug-2010
2.2 MB
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Bridge Call Tracking - Help Desk 1.5

A technical call, ticket, issue, problem tracking system for the customer call center, help desk, user support center, or any shop where technical issues are tracked, managed, and reported. Features include dynamic definition of fields to track, hot lists, graphs, automatic paging, an e-mail interface, reports, and query for searching within issue history. There is no limit to the number or type of data fields that can be tracked or graphed.

08-May-2009
15.5 KB
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PrettyMay Call Recorder for Skype Basic 4.0.0.226

PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX. It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and Voicemail capabilities and a lot more as well. FEATURES: TE Record Skype calls, Record conference calls, saving them...

29-Mar-2013
5.5 MB
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Request Tracker 3.1

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print...

06-Aug-2010
4.7 MB
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4PSA VoipNow Express 1.6.2

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Telphony Service Providers, call centers, SMB's and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a company office. 4PSA VoipNow Express free edition offers standard PBX features and supports up to ten phone extensions, while Professional edition offers increased...

08-Mar-2013
3.0 KB
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The Ant 2.0

Competition nowadays is fierce, customers are informed, and if you are less than the best - you're closing nothing with no one... The Ant management software contains the most comprehensive call center management solution up to date. Some of the features: Dial and create leads.* Built in Soft-phone - Features Dynamic Caller ID, recordings, one click dial, and more.* Control recordings.* Validate your leads. Confirm...

28-Aug-2014
30.4 MB
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Eritrium CRM 11.61

Eritrium CRM is Small Business multi-Lingual/multi-user Customer Relationship Management System (CRM) with a Help Desk Management System. Eritrium also incorporates an Asset Management package for IT Managers. It uses a standard explorer-like interface for navigation between manufacturers vendors, products, customers and the rest of the business objects. Eritrium allows you to create sales opportunities, quotations, sales orders, invoices,...

26-Jan-2019
78.4 MB
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iReferent Light 3.00

Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the database any (!) number of the description fields, from name of your pet to your boss car mark. But for all that you might fill only those specific fields...

11-Feb-2009
1.5 MB
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GnuGk Control Center 2.0

Gnugk-cc connects with status port of gnugk and follows the RAS messages and the status of endpoints and calls. You receive an intuitive customer interface for operating with gnugk, without need to remembering and typing commands. With gnugk-cc you may change configuration parameters without need to restart the gatekeeper. Also you can remove endpoints or disconnect calls. In addition gnugk-cc supports Virtual Queues on gnugk and enable...

05-Aug-2010
981.0 KB
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C# VOIP CALL TRANSFER EXAMPLE 9.2.0

Ozeki VoIP SIP .Net SDK for developing call transfer feature in a C# softphone to forward incoming calls either with blind call transfer or with attended call transfer. The source code represents the basic implementation of call forwarding using the provided methods of Ozeki SIP SDK. The sample program allows to transmit incoming calls to another end point without the originally called end point accepts the call. The Ozeki Call Transfer sample...

02-Mar-2013
16.9 MB
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Voice Call 4.2

Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in the Cute Organizer database then callers name, photo and notes will be shown before you even pick up the phone. Calls are logged with date, time, name...

03-Feb-2013
1.8 MB
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Dictation Buddy V2.1

Dictation Buddy -advanced audio recording, transcribing, annotating, and publishing program. Record phone conversations and monitor call-center agents. Save time and money managing your recordings. Easily save and review recorded conversations.

05-Aug-2010
809.0 KB
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Freeware HelpDesk CentreDesk Group 3.2.2

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations,...

06-Aug-2010
20.8 MB
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SkypeTransfer 1.0

A great tool designed to enable Skype manual call routing. SkypeTransfer extends the basic capabilities of SkypeTM and enables you to transfer Skype calls to anyone in your Skype contact list. A great tool designed to enable Skype manual call routing. Using SkypeTransfer, the operator can place the caller on 'Hold', 'Transfer' to another Skype contact or 'Return' to the original caller.

06-Aug-2010
1.2 MB
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4PSA VoipNow 1.5

4PSA VoipNow is the leading Linux IP PBX software for Hosting Service Providers, Internet Service Providers, businesses of all sizes, call centers and residential users. The software can be used to deliver hosted PBX services or as a standalone PBX in a company office. Easy to use and deploy, it makes possible advanced telephony services with intelligent call routing, prepaid and postpaid billing plans, callback features, IVR’s, voicemail,...

19-Oct-2007
11.7 KB
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LIVECHAT Contact Center 5.2.2001

LIVECHAT Contact Center is a online customer support application. LIVECHAT Contact Center enables fast and intuitive contact between customer, who visits company web site, and its employee. It also allows receiving information about customers activities what ensures invaluable knowledge source in the process of sale and marketing activities. It creates absolutely new communication channel combined with classic call center. LIVECHAT Contact...

23-Oct-2012
6.7 MB
Commercial
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